Field Service Technician

AROW Global Corp • Mosinee, WI

4d • Onsite

About The Position

Reporting to the Quality Manager, the Field Service Technician is responsible for providing on-site repair and maintenance at customer locations (expected travel is 50%). This position requires a high degree of flexibility in schedule as last-minute and overnight or weekend work often is called for. When off-site work is unavailable, the Field Service Technician I will report to the Manufacturing Manager for work assignments.

Requirements

• High school diploma or equivalent is required.
• Mechanical repair experience and aptitude.
• Product knowledge of AROW Global windows and driver protection systems.
• Knowledge of Microsoft Office programs, notably Excel.
• Strong communication, interpersonal, and analytical skills.
• Capacity to work well under pressure in a fast-paced environment.
• Ability to follow instructions and illustrations.
• Willingness to travel overnight frequently and spontaneously; flexibility to work any hours of the day, including overnight.
• Valid driver license and U.S. passport(or ability to obtain upon hire)required.
• Self-motivated with a strong desire to implement change.

Responsibilities

• Assist with installation, servicing, and repair of equipment at a customer location, often under self- direction.
• Cultivate and strengthen customer relationships by delivering a high level of service and exercising courtesy at all times.
• Identify, analyze, and troubleshoot reported product failures and then perform repairs and adjustments in a timely manner to limit disruption for the customer.
• Investigate recurring problems and recommend corrective actions.
• Manage and maintain company tools, equipment, and supplies required to perform repair services.
• Prepare clear and concise reports and documentation in a timely manner.
• Attend and participate in meetings and training programs as needed.
• As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees