Field Service Technician- (FT, 100%)-Days

Adena Health • Chillicothe, OH

1d

About The Position

Description Position Summary: The Field Service Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, by telephone, or Incident) in a timely and accurate fashion, and provide caregiver assistance where required. Minimum Qualifications Required Educational Degree: Bachelor’s Degree or equivalent experience Major/Area of Concentration: Healthcare or IT field preferred Preferred Education: Required Certifications, Credentials and Licenses: Preferred Certifications, Credentials and Licenses: Required Experience: 1-2 years Desktop support experience. 1-2 years of experience installing operating systems Preferred Experience: 3-5 years’ experience in network system administration Job Specific Knowledge, Skills & Abilities Proficiency in desktop operating systems and applications Strong customer service and relationship management skills Knowledge of the ITIL framework Knowledge of Virtual environment Job Specific Essential Functions  Demonstrates knowledge of ad supports hospital and IT mission, vision, value and promise statements, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior  Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.  Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.  Construct, install, and test customized configurations based on various platforms and operating systems.  Install, configure, test, maintain, monitor, and troubleshoot caregiver and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.  Where required, administer and resolve issues with associated caregiver workstation network software products.  Receive and respond to incoming calls, pages, and/or incidents regarding desktop problems. Participates in on-call 24 x 7 on –call rotation with support team  Ensure that desktop connection, ie. network jacks are in proper working order.  Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.  If necessary, liaise with third-party support and PC equipment vendors.

Requirements

• Bachelor’s Degree or equivalent experience
• 1-2 years Desktop support experience.
• 1-2 years of experience installing operating systems
• Proficiency in desktop operating systems and applications
• Strong customer service and relationship management skills
• Knowledge of the ITIL framework
• Knowledge of Virtual environment

Nice To Haves

• Healthcare or IT field preferred
• 3-5 years’ experience in network system administration

Responsibilities

• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Install, configure, test, maintain, monitor, and troubleshoot caregiver and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Where required, administer and resolve issues with associated caregiver workstation network software products.
• Receive and respond to incoming calls, pages, and/or incidents regarding desktop problems.
• Participates in on-call 24 x 7 on –call rotation with support team
• Ensure that desktop connection, ie. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level