Field Service Technician - Southeast Virginia

Motorola Solutions•Yorktown, VA

5d•$55,000 - $85,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. The Field Service Technician services public safety and public service across multiple Virginia municipalities and their critical communication systems, which include: Astro 25 Systems, Conventional Radio, 911, Computer Aided Dispatch Systems & Mobile Data Terminals, Recording Systems, Subscribers, Parts/Accessories, Fleet Mapping, Network Equipment, MOSCAD and BDA’s. The Field Service Technician (FST) will work with internal MSI employees, Systems Support Center, Dispatch Operations, Product Groups, the, System Engineering, System Integration, Service Support Network, third party contractors. Install, remove, program, and repair Motorola radio equipment. Supervise cases and projects to increase customer satisfaction, reduce downtime, and reduce costs. Deliver a strong working knowledge of Motorola radios and their applications by customers.

Requirements

Experienced with Astro 25 systems, subscribers, parts/accessories, programming, MOSCAD.
Experience programming subscribers and writing templates.
Confidence to work alone with minimal supervision and/or support only available by phone.
Computer equipment experience and troubleshooting.
Experience working with Mobile Data Terminals.
Knowledge of whole car packages, including lights, sirens, and consoles.
Experience working with SCADA systems.
Strong MS Office/Google Docs skills
Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written.
Must possess a current and valid driver’s license and have a clean driving record
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s) and customer background check.
Bachelors Degree with 2+ years of experience OR High School Diploma/GED with 4+ years of experience in one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
Must be able to obtain background clearance as required by government customer.

Responsibilities

Install, remove, program, and repair Motorola radio equipment.
Supervise cases and projects to increase customer satisfaction, reduce downtime, and reduce costs.
Deliver a strong working knowledge of Motorola radios and their applications by customers.