Field Service Technician

Megger•Fort Collins, CO

23d

About The Position

The Vacancy Essential Job Responsibilities: Expeditiously, professionally, and efficiently repair, calibrate and maintain customer high voltage testers. This includes service performed at Megger facility as well as at customer sites Customer support via phone, email, and MS Teams. Additionally, support off-site service centers, provide diagnostics and pre-repair quotes Bring up, calibrate and final test equipment for delivery to external customers. Provide accurate calibration documentation to customer Interface with service manager to resolve customer needs Interface with sales department Repair defective parts and assemblies Interface with Engineering to resolve design or technical issues and provide input with new product design Condemn non-repairable parts and assemblies Identify defects in workmanship and correct errors Reliably deliver quality products and service to the customer with zero defects Implement ECOs as directed Return excess inventory after jobs are complete and alert affected departments of discrepancies on BOMs and create an ECO if needed Follow documented procedures per ISO standards Other duties as assigned Minimum Skills and Competencies: Associate’s degree in Electronics, or 2+ yrs. equivalent experience Fully competent and experienced in the use of electronic test equipment such as, but not limited to DMM’s, Oscilloscopes, high voltage probes, waveform generators Must be able and willing to travel to customer sites up to 50% time, some of which may be international Experience trouble shooting to component level and RoHS soldering experience Familiar with computer hardware and Microsoft OS and software, as well as Android OS Experience with high voltage components and safety protocols Additional Knowledge/Skills/Abilities: Must be able to lift 50 lbs Up-to-date knowledge of electronics, electronics theory and practice Ability to use and care for electronic equipment Good technical skills and an understanding of approved methods Effectively and independently schedule and prepare for service site visits. Ability to work independently as well as within small teams Demonstrated ability to multi-task and prioritize workload Must have good communication skills; written and verbal Basic computer skills for word processing, spreadsheets, databases and email Problem-solving skills, fault isolation skills Strong organizational skills Basic math skills Communication and report writing skills Ability to follow instructions Able to demonstrate high level of professional integrity Must have a friendly demeanor towards customers, internal and external Positive attitude Must be a team player Willing to work in a high stress environment At Megger, we believe in your potential — your ability to learn, grow and contribute in meaningful ways to our success as a leader in test, monitoring and data analytic solutions for the electrical power industry. We believe in giving you the opportunity, accountability, and visibility to do just that so why not see what opportunities we have available.

Requirements

Associate’s degree in Electronics, or 2+ yrs. equivalent experience
Fully competent and experienced in the use of electronic test equipment such as, but not limited to DMM’s, Oscilloscopes, high voltage probes, waveform generators
Must be able and willing to travel to customer sites up to 50% time, some of which may be international
Experience trouble shooting to component level and RoHS soldering experience
Familiar with computer hardware and Microsoft OS and software, as well as Android OS
Experience with high voltage components and safety protocols
Must be able to lift 50 lbs
Up-to-date knowledge of electronics, electronics theory and practice
Ability to use and care for electronic equipment
Good technical skills and an understanding of approved methods
Effectively and independently schedule and prepare for service site visits.
Ability to work independently as well as within small teams
Demonstrated ability to multi-task and prioritize workload
Must have good communication skills; written and verbal
Basic computer skills for word processing, spreadsheets, databases and email
Problem-solving skills, fault isolation skills
Strong organizational skills
Basic math skills
Communication and report writing skills
Ability to follow instructions
Able to demonstrate high level of professional integrity
Must have a friendly demeanor towards customers, internal and external
Positive attitude
Must be a team player
Willing to work in a high stress environment
Ability to independently arrange travel to customer sites

Responsibilities

Expeditiously, professionally, and efficiently repair, calibrate and maintain customer high voltage testers.
Service performed at Megger facility as well as at customer sites
Customer support via phone, email, and MS Teams.
Support off-site service centers, provide diagnostics and pre-repair quotes
Bring up, calibrate and final test equipment for delivery to external customers.
Provide accurate calibration documentation to customer
Interface with service manager to resolve customer needs
Interface with sales department
Repair defective parts and assemblies
Interface with Engineering to resolve design or technical issues and provide input with new product design
Condemn non-repairable parts and assemblies
Identify defects in workmanship and correct errors
Reliably deliver quality products and service to the customer with zero defects
Implement ECOs as directed
Return excess inventory after jobs are complete and alert affected departments of discrepancies on BOMs and create an ECO if needed
Follow documented procedures per ISO standards
Other duties as assigned