Field service technician-Auburn,WA
About The Position
Caffeinated Coffee Repairs was founded in 2016 with the goal of providing better, more reliable coffee equipment service. It has grown into a trusted service partner for leading brands in the coffee and hospitality industry, with technicians supporting clients across Texas, New Mexico, Louisiana, Arkansas, Oklahoma, Oregon, and Washington. The company services a wide range of espresso machines, coffee brewers, and grinding equipment, focusing on preventative maintenance and emergency repairs to keep equipment running smoothly. The team emphasizes technical expertise, dependable service, and long-term partnerships. The Field Service Technician role involves performing service calls, preventative maintenance, and installations of various coffee equipment. New hires will undergo training by riding along with a certified technician and enrolling in certification classes. Once trained and certified, technicians operate independently with a company vehicle, though team support is emphasized. The job requires strong customer interaction and troubleshooting skills for advanced equipment. Caffeinated Coffee Repairs is seeking passionate individuals with a love for coffee, and no prior technical experience is required, though appliance repair or barista experience is a plus.
Requirements
- Service mindset and passion for seeking customer satisfaction.
- Ability to work independently and as part of a team.
- Must enjoy coffee, tasting
- Smartphone proficiency for inventory management, scheduling, and other tasks.
- Must be able to lift 50 lbs. without assistance.
- Valid driver's license with a clean driving record.
- Must maintain a reliable smartphone capable of accessing required training, scheduling, and communication tools.
- Must have reliable transportation to and from work and training during the initial training period.
Nice To Haves
- Previous experience repairing appliances
- Experience as a barista
Responsibilities
- Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory
- Foster strong customer relationships and inspire loyalty through professional and reliable service adhering to safety standards.
- Meet Service Level Agreement (SLA) requirements by conducting thorough inspections, timely maintenance, and accurate paperwork completion.
- Diagnose and troubleshoot equipment issues.
Benefits
- Competitive base pay based on experience and certifications.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K Match.
- Paid Time Off (PTO) accrued based on hours worked and available for use after the initial eligibility period. PTO may be used for vacation, personal time, or sick leave in accordance with company policy.
- Professional and career development opportunities.
- Military Friendly and Equal Opportunity Employer
- Holiday time pay
- Overtime pay
- Company Vehicle
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
