Field Service Technician -Philadelphia and New York

Becton Dickinson Medical Devices•Milpitas, CA

1d•$25 - $39•Onsite

About The Position

Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Territory to include Philadelphia, Upstate NY, NJ and the NY Metro Area. Overview: Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards. Provide follow-up service by calling customers who have recently been provided service. Accurately maintain car stock inventory, test equipment, tools, and technical data. Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements. Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy. Interface effectively with other departments and managers to resolve customer problems and issues. Accountable for providing support to customers that meet BD standards of outstanding quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts. As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. 60% travel with 1-2 overnight stays per week. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Annual Bonus Potential reimbursement of vehicle usage/mileage Health and Well-being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short-term disability coverage Long-term disability insurance Long-term care with life insurance Other Well-being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. #earlycareer

Requirements

A minimum of a High School diploma
A minimum of 3 years’ experience fixing instruments or components
A valid Driver's License with a clean motor vehicle record
Prior Field Service Engineer experience
Individuals with previous experience fixing medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems

Nice To Haves

Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Flow Cytometry experience is a plus
Technical military training
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

Responsibilities

Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Provide follow-up service by calling customers who have recently been provided service.
Accurately maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Maintain expense levels within the established guidelines for field service travel and sites visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.