Field Service Technician | Austin, TX

ACRT Services • Austin, TX

8d

About The Position

The Field Service Technician reports to the Project Manager at Bermex. This position plays a key role in completing service orders, which may include delivering notices, finding meters, reading meters and miscellaneous tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.

Requirements

• Education: None. Must be 18 years of age or older
• Experience: No experience necessary. Employees will be trained.
• Must possess a valid driver’s license.
• Ability to multi-task, and work independently and as a team
• Exceptional flexibility in daily routines and route scheduling
• Adequate time management skills to finish daily meter maintenance
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions, accordingly
• Drug/alcohol testing is required
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Nice To Haves

• Education: High School Diploma or GED
• Experience: Experience in meter reading or working in outdoor conditions; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors

Responsibilities

• Meter maintenance: Remove inactive meters, locating curb valves, discontinue services, and conduct safety inspections including detection of gas leaks or theft investigations
• Complete assigned duties in the required time frame for cycle readings
• Assign sequence numbers to new services
• Rearrange meter reading routes as necessary
• Read meters on a daily and/or special basis, typically on a customer’s premises for service bills
• Evaluate unsafe conditions; may need to clean out meter boxes
• Use electric, gas, water meter reading devices
• Use printed materials such as service orders, maps, manuals, and computer printouts
• Read meters in various environmental conditions
• Extensively walk and stand for much of the workday
• Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
• Customer communication: Refer all consumer complaints to the appropriate authorities
• May provide general information about the meter services to customers, when applicable
• Use telephones, tablets, and/or computers to communicate
• Other duties as assigned.

Benefits

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match
• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)
• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees