Field Service Technician

DEX Imaging•Cleveland, OH

21h

About The Position

Ready to Fix, Tinker, and Save the Day – One Copier at a Time? At DEX Imaging , we're not just in the business of printers and copiers—we're in the business of making office life smoother, faster, and a whole lot less frustrating . We are currently on the lookout for a Copier Service Technician in our Cleveland, OH market, who’s part problem-solver, part tech whisperer, and all-around customer service superhero. If you're the kind of person who loves digging into the nuts and bolts of machines and can troubleshoot like a pro, then we want to meet you! Join our high-energy team, bring your skills (or we’ll help you build them), and enjoy a workplace where no two days are ever the same. Who we are: DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Working as a Service Technician you can expect: · Full time schedule, working 40 hours a week · Full benefits, competitive pay, and uncapped commissions · Opportunity for training, development, and promotion · Excellent corporate discounts · Employee recognition and rewards program If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team. What’s the opportunity: Copier Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, the Copier Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of customers and clients. What will you do:

Requirements

Must possess a valid driver’s license
Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Responsibilities

Provide service and customer support during field visits or dispatches.
Manage all on site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Follow all company’s filed procedures and protocols.
Cooperate with technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations/briefings.
Update job knowledge by participating in educational opportunities; reading professional publications.