Field Service Technician

ProMach Careers • Visalia, CA

42d • $26 - $42

About The Position

Serpa Packaging Solutions is looking for a new Field Service Technician to join our Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically. Great work culture, working environment, career growth opportunities! If this sounds like you, we want to connect!

Requirements

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design, ensure all established inspection, testing, quality, and operating specifications are met.
• Direct customer’s personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting).
• Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair
• Review customers’ parts inventory, advise customers of necessary parts that should be included in customer stock
• Support Aftermarket team by receiving and responding to customer telephoned technical inquiries
• Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities
• Ability to travel domestically and internationally up to 75%

Nice To Haves

• 4+ years’ experience in technical support of an electromechanical product/system preferably coupled with formal technical training
• Electromechanical experience and skills, PLC programming skills is a plus
• Demonstrated ability to accurately use a variety of precision measuring instruments
• Proven ability to read and understand complex engineering designs, including wiring schematics
• Strong communication skills, both written and verbal
• Problem-solver with strong independent judgment skills

Responsibilities

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design, ensure all established inspection, testing, quality, and operating specifications are met.
• Direct customer’s personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting)
• Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair
• Review customers’ parts inventory, advise customers of necessary parts that should be included in customer stock
• Support Aftermarket team by receiving and responding to customer telephoned technical inquiries
• Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities

Benefits

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people are happy and choose to build a career.
• In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
• The education and experience you bring to a role with us matters.
• Placement within our salary range is determined based upon years of directly relatable experience for your position.
• These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.
• Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program.
• And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed