Field Service Technician

Kenworth Louisiana•Shreveport, LA

11d•Onsite

About The Position

Field Service Technician Summary: A field service technician is responsible for maintaining and repairing machinery, equipment, and heavy-duty vehicles and equipment. They travel to customer sites to diagnose issues, perform repairs, and conduct routine maintenance. Their role requires strong technical skills, problem-solving abilities, and the capacity to work independently in various environments. Safety and efficiency are paramount as they handle complex machinery and ensure minimal downtime for customers. Excellent communication skills are also essential for interacting with clients and providing detailed reports on the work performed.

Requirements

Degree or Certification from an accredited post-secondary School plus 2+ years of related experience and/or training.
Must obtain a Valid Driver's License and have the ability to pass our insurance requirements
Must have the ability to work an "On-Call" schedule
Must own most basic tools and some specialty tools

Nice To Haves

OEM Certifications Preferred

Responsibilities

Perform work as outlined on repair orders with efficiency and accuracy, following dealership and factory standards.
Diagnoses the cause of most malfunctions and perform repairs according to OEM guidelines.
Communicate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at the customer's request.
Examine assigned vehicles to determine if additional safety or service work is needed or recommended.
Communicate with the service advisor immediately if additional work is needed, if outlined work is not required, or if repairs cannot be completed within the promised time.
Document all work performed and recommended on the repair order.
Supervise the work of any assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and be accountable for all dealership-owned tools and manuals.
Operate all tools and equipment safely.
Attend and complete all assigned company training.
Maintain and efficiency of 90% or higher
Perform other duties as assigned.