Field Service Technician

Oshkosh Corporation

49d•Onsite

About The Position

About Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more. SUMMARY: This role is responsible for managing on-site project activities, including the assembly, installation, maintenance, rehabilitation, and repair of passenger boarding bridges and other Oshkosh AeroTech products. The position also supports equipment audits and provides technical training, working closely with customers and internal teams to ensure safe, high-quality, and efficient project execution. YOUR IMPACT: Other duties may be assigned. Work closely with Customers, Sales, Engineering, and Manufacturing to install passenger boarding bridges. Resolve both technical issues and customer concerns. Perform equipment inspections on Oshkosh AeroTech products and produce comprehensive inspection reports to be delivered to customers. Conduct Operator, Maintenance, Preventative Maintenance, and various hands-on training courses for customers on all product lines. Identify and track parts required for installation or training, coordinate on site activities, communicate technical support and follow up with customer(s) to ensure satisfaction. Supervise, manage and provide technical guidance and direction to applicable parties (subcontractors, customers, etc.) Inspect assembled, installed, or repaired equipment to verify conformance to company quality standards and governing specifications. Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues. Recommend product changes and drive necessary actions to improve equipment performance, product quality, and customer satisfaction. Attend on site meetings as Jetway’s representative to address technical issues, contract concerns, progress schedules and site related issues as they relate to our contracted scope of work on Aftermarket projects. Ability to work with mathematical concepts as they apply to the construction trades, Jetway’s engineering drawings, and the interpretation of outside engineering drawings as they apply to our installation work. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. knowledge of Microsoft Word, Excel, and ability to upload and download PLC/PC programs.

Requirements

High School Diploma or equivalent
Three (3) or more years of relevant experience.
Ability to travel 70-80%.

Nice To Haves

Ability to read, analyze, and interpret engineering drawings, electrical schematics, construction standards, technical procedures and contract requirements produced in the English language.
Ability to write reports, business correspondence, and instructions in English.
Ability to effectively present information and respond to questions from group contractors and customers.
Previous Syteline experience

Responsibilities

Manage on-site project activities, including the assembly, installation, maintenance, rehabilitation, and repair of passenger boarding bridges and other Oshkosh AeroTech products.
Support equipment audits and provides technical training, working closely with customers and internal teams to ensure safe, high-quality, and efficient project execution.
Work closely with Customers, Sales, Engineering, and Manufacturing to install passenger boarding bridges.
Resolve both technical issues and customer concerns.
Perform equipment inspections on Oshkosh AeroTech products and produce comprehensive inspection reports to be delivered to customers.
Conduct Operator, Maintenance, Preventative Maintenance, and various hands-on training courses for customers on all product lines.
Identify and track parts required for installation or training, coordinate on site activities, communicate technical support and follow up with customer(s) to ensure satisfaction.
Supervise, manage and provide technical guidance and direction to applicable parties (subcontractors, customers, etc.)
Inspect assembled, installed, or repaired equipment to verify conformance to company quality standards and governing specifications.
Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues.
Recommend product changes and drive necessary actions to improve equipment performance, product quality, and customer satisfaction.
Attend on site meetings as Jetway’s representative to address technical issues, contract concerns, progress schedules and site related issues as they relate to our contracted scope of work on Aftermarket projects.
Ability to work with mathematical concepts as they apply to the construction trades, Jetway’s engineering drawings, and the interpretation of outside engineering drawings as they apply to our installation work.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Knowledge of Microsoft Word, Excel, and ability to upload and download PLC/PC programs.