Field Service Technician

Ralliant•Baltimore, MD

27d

About The Position

We have an exceptional opportunity for a Calibration Technician to join our team in the Linthicum, MD area. We are seeking innovative problem solvers who can provide creative service solutions to our customers. Calibration Technicians perform routine and complex work related to the repair and calibration of test, measurement and diagnostic equipment. If you are ready for the next step in your career, we have an exceptional opportunity for an experienced Calibration Technician to join our team.

Requirements

Typically requires a minimum of 4-6 years of related experience
Must have excellent customer service skills.
Must have good written and verbal communication skills.
Ability to work on assignments that are semi routine in nature but recognize the need to perform calibration by alternate, acceptable methods.
Proficient with Windows, Microsoft Office, and Internet applications with an emphasis on Excel required.
Ability to travel as needed for personal skill enhancement and training; as well as, to fully support the customer calibration requirements.
Must meet requirements to drive a company vehicle (Valid driver's license and clean driving record).
U.S. Citizenship.
TS/SCI Polygraph clearance.
Capable of lifting (50 pounds) unassisted.
The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.

Nice To Haves

College degree, or continued education.
Military Metrology/Calibration (PMEL or TMDE) training.
2-year Technical certification
Experience in equipment calibration in the following disciplines:
General Purpose Electronics
Physical/Mechanical
Dimensional
RF

Responsibilities

Achieves customer satisfaction through completion of calibration services within expected timeframes, as per customer agreements and targets per metrics/KPIs
Accurately enters data into tracking database
May occasionally perform final inspection of work completed by other technicians,
Creates calibration data sheets accurately and efficiently with minimal supervision based upon instrument specifications and approved calibration procedures.
Completes all documentation supporting customer requirements, reporting, ISO and other quality systems.
Interacts with customer for items requiring scheduling in for calibration, repair or limited calibration.
Applies acquired job skills and company policies and procedure to complete assigned tasks.
Has substantial understanding of the job and applies knowledge to complete a wide range of tasks.
Perform moderate to high complexity calibrations; PD, GP & RF measurement areas
Creates uncertainty budgets and datasheets
Can perform basic repairs and Preventative maintenance
Performs work at the customer location as well as in a service center
Functions frequently as the primary representative of Tektronix to the customer
Adheres to quality management system policies and procedures in performance of work
FBS implementation - Daily Scheduling Improvements, Visual Management Improvements, Kaizen Charters, Kaizen Participation, Intermediate problem solving
Plans, oversees, organizes, participates, and/or leads onsite events independently; escalates complex issues to supervisors and managers when appropriate
Performs other laboratory support functions as required in an efficient and orderly manner.