Field Service Technician

Ecolab • Madison, WI

10h • Onsite

About The Position

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. Ecolab is seeking a Field Service Technician where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment and disinfection systems across a variety of industries. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance. How You’ll Make an Impact: Provide technical support and escalate complex challenges as needed Build strong relationships with customers and promote best practices Ensure full compliance with safety policies and procedures Provide routine service support to execute agreed upon customer system assurance plans Provide technical support; identifying and resolving customer pain points. Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts. The equipment installations take place in a variety of applications including in Boiler houses, Wates Water etc. Note: These task requires knowledge of plumbing and electrical disciplines. Position Details: This position will be based in Madison, WI The territory for this position covers a 200 mile radius Up to 50% overnight travel What’s Unique About This Role: You’ll work in a dynamic, hands-on environment with autonomy and support You’ll help customers meet sustainability goals while protecting their critical assets You’ll gain access to industry-leading training and development programs

Requirements

• High school diploma or equivalent
• 2 years of experience in industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available for this position
• Lifting up to 50 pounds
• Exposure to hot, cold, noisy, or dirty environments
• Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

Nice To Haves

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

Responsibilities

• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Provide routine service support to execute agreed upon customer system assurance plans
• Provide technical support; identifying and resolving customer pain points.
• Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts.
• The equipment installations take place in a variety of applications including in Boiler houses, Wates Water etc.
• Note: These task requires knowledge of plumbing and electrical disciplines.

Benefits

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED