Field Service Technician- Salem,VA
About The Position
Are you a hands-on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team. In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region. The individual in this position must live within 35 miles of Salem or Roanoke, VA. Approved living locations include: Rocky Mount (NC), Christiansburg (VA), Salem (VA), Roanoke (VA) Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours. (Determined by territory)
Requirements
- High school diploma required; associate degree preferred
- 1+ years of experience as a field service technician preferred
- People person! Friendly and sociable with great relationship building skills – ability to create an instant rapport with customers.
- Self-starter with strong work ethic and ability to work independently
- Clean and neat appearance
- Strong communication and relationship-building skills
- Ability to prioritize travel schedule and manage time effectively
- This position requires a valid driver’s license and clean driving record
- This position requires successfully passing a background check and drug screening, in accordance with applicable federal, state, and local laws.
Nice To Haves
- NCR Certification /OEM ATM/ITM certification a plus (Hyosung, NCR, Diebold, etc.)
- Past successful candidates have had experience or backgrounds in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, and electrical or HVAC backgrounds.
Responsibilities
- Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines
- Upgrade software and hardware
- Diagnose system complications and perform repairs
- Perform preventative maintenance
- Communicate effectively with QDS team members and customers
Benefits
- Competitive salary
- Health, dental, and vision insurance (Employee only dental and vision are free!)
- Generous PTO & Sick Time
- Chaplaincy & Employee Care
- Retirement plan with company match
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
