Field Service Technician
About The Position
Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The primary role of the Field Service Technician (FST) is to provide onsite technical support in the form of troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment for Nordson’s Packaging Hot Melt Adhesive Dispensing Equipment product line. The FST also works closely with various Sales Team members to assist with technical presentations and training, system quote creation, and pre-installation meetings. The FST will be scheduled to visit customers by a Service Coordinator or Supervisor.
Requirements
- College degree in a Technical Program.
- Strong Mechanical & electrical knowledge/understanding.
- Strong knowledge of pneumatic & hydraulic systems/components.
- Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
- Familiarity with using common tools and equipment (i.e. Multi-Meter).
- Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC).
- Comfortable working onsite alone with tools to assist customers.
- Comfortable with upselling customers on new products and technologies.
- Effective clear concise oral & written communication skills.
- Home office space.
- Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.
- Available to travel ~75% of the time.
Responsibilities
- Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
- Provide Remote Technical Support to assigned Top customers.
- Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system.
- Complete Corrective Action Reports for all Warranty issues.
- Conduct formal and informal training classes.
- Complete accurate service reports/service tickets after customer visits in a timely manner.
- Responsible for auditing, documenting and updating customer installed base line survey information for our database.
- Report any customer complaints about our equipment performance to assigned Field Service Supervisor.
- Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering.
- Upsell customers on aftermarket parts or services (eg TrueBlue PM Program).
- Participate in ongoing training of our products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
