Field Service Technician

Truno

51d

About The Position

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

Requirements

Familiarity with Windows and Microsoft Office (Required)
Exceptional customer service orientation (Required)
Basic Break/Fix Computer skills (Required)
Basic PC operations/software knowledge (Required)
Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
Proficient with use of common hand tools and basic test equipment (Required)
Ability to work independently, as well as in a team environment (Required)
Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
Confidentiality and integrity (Required)
Detail oriented (Required)
Organizational skills (Required)

Nice To Haves

Associates Degree in Information Technology or related Technology Field (Preferred)
Minimum 1 year of experience in technology service (Preferred)
Prior retail experience (Preferred)
Practical experience with electronics/technology hardware (Preferred)
CompTIA A+ Certification (Preferred)
CompTIA Network+ Certification (Preferred)
Industry-Specific Certifications (Preferred)
Understanding of Networks and Wireless devices (Preferred)

Responsibilities

Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
Maintain ability to work regular hours, as well as after-hours availability when needed
Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
Able to use tools, including basic power tools, in the performance of assigned duties
Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
Organized, well prepared, and maintain professional appearance and conduct
Maintain strict confidentiality and adhere to company policies
Adhere to specific deadlines and timelines
Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
Additional duties and responsibilities as needed