Field Service Technician - Sign on Bonus Eligible

Kinetico Incorporated•Mount Pleasant, MI

2d•Onsite

About The Position

The Water System Field Service Technician is responsible for learning the installation, service, repair, and selling processes for Kinetico’s residential water system customers. Compensation: Non-exempt hourly pay based on experience. OT and Performance Bonus eligible. Travel: 100% local travel Location: Mount Pleasant, MI

Requirements

High School Diploma or equivalent required.
Valid drivers’ license and a clean driving record.
Plumbing experience and skills, preferred.
Ability to work in a fast-paced environment and show initiative.
Strong work ethic, self-motivated, action and goal oriented.
Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
Proficient customer relations skills, and comfortable talking to customers about product and payment options.
Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Nice To Haves

Plumbing experience and skills

Responsibilities

Learning residential water system applications and capabilities.
Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
Observes and acts upon opportunities for further sales.
Delivers salt, filters, and other water treatment products.
Maintains a clean and organized workspace.
Monitors and restocks product inventory.
Finalizes report on completion of field visit and submits to service department in a timely manner.
Maintains a clean and safe work environment, including company vehicle, company tools.