Field Service Technician

Aerzen USA Corporation • Coatesville, PA

32d

About The Position

As a Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. They provide customers with prompt, professional and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

Requirements

• Associates Degree (2 years schooling) in electronics technology or equivalent experience.
• Over 4 years of Field Service and Repair experience in rotating equipment.
• Windows, Microsoft Office, Internet Abilities; TCP/IP networks and RS-485 communications;
• Excellent planning, prioritization, organization, and execution skills; high attention to details and ability to analyze large amounts of data; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management.
• Ability to travel over 75% of the time as needed.

Nice To Haves

• Allen Bradley PLC experience is preferred.
• RS Logix 5000 experience is preferred; PLC or similar Ladder-Logic programming experience is desired; Ability to Interpret process flow, control wiring, as well as piping and instrumentation diagrams; Welding (brazing, cutting, welding, plasma) a plus.
• Strong customer-focus, excellent leadership and change-management skills, with the ability to listen, motivate, and influence others to action; high integrity and compliance mindset.

Responsibilities

• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements.
• Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues.
• Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Evaluate customer future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications and hazard analysis.
• Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports and forms in a timely basis.
• Collect data and make commissioning graphs using Company Software.
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.
• Conduct customer training on Aerzen Products when onsite.
• Perform all work in accordance with quality standards, established safety procedures and maintains a clean, safe work area.
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager.

Benefits

• competitive salary
• generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution
• a 401(k) with company match
• a tuition reimbursement program
• a profit share bonus package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees