Field Service Technician

Sika•Albany, NY

2d•Remote

About The Position

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025. As a dispenser technician you will provide field service to the concrete admixture sales team in the installation and support of dispensing equipment at customer locations; troubleshoot and repair equipment as necessary. The employee in this position works remotely within established policies and procedures. Sika Corporation will supply a vehicle, cell phone, tools, and necessary equipment to meet the jobs needs. On the job training is provided by Sika Corporation for this unique industry position.

Requirements

Maintenance or other experience demonstrating mechanical and electrical aptitude and ability.
Must have some working knowledge of basic electrical, pneumatic, and mechanical concepts.
Must have the physical ability to climb ladders, lift 50lbs frequently, and bend and stretch to perform tasks.
The ability to work flexible hours to support business and customer demands is required.
Must be able to maintain and perform repairs on equipment.
Must be self-motivated, manage time wisely, work independently and demonstrate initiative.
A valid state motor vehicle operator's license is required with an acceptable driver history.
Must be comfortable driving long distances.

Nice To Haves

Associate's Degree in mechanical or electrical technology a plus, but not required.

Responsibilities

Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed.
Assist the customer in the use and maintenance of equipment.
Maintain inventory of equipment and parts; insure availability of all materials needed to install and maintain dispensing equipment.
Work closely with sales team and customers to insure excellent customer satisfaction with product and service and to resolve issues.
Act as liaison between sales personnel and customers in responding to issues and/or problems.
Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.