Field Service Technician

Point Broadband•Bristol, VA

59d

About The Position

At Point Broadband, we are dedicated to delivering the best broadband services to rural communities and small towns. We are seeking a detail-oriented and proactive Field Service Technician to support the smooth functioning of our daily operations. In this role, you will assist with a variety of tasks aligned with Point Broadband's operational goals, all while upholding the high standards of service our customers expect. Summary: Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self-motivated and can direct their own work at customer locations. Computer networking skills are a plus. However, in house training is offered for candidates who have basic technical skills and aptitude. Applicants must have a clean driving record and be able to pass a pre-employment background check and drug test.

Requirements

Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate office equipment, fax, copier, etc.
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record
Position requires a high school diploma or equivalent.
One to two years of experience in the broadband communication field preferred.
Basic computer skills are preferred, including internet and email
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment
Ability to work in tight spaces while bending, twisting and reaching
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to work in poorly vented areas such as attics, in extreme temperatures
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Physically able to work computer equipment and test equipment
Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
Ability to work safely near power lines and electrical equipment
Ability to drive Company vehicles in a safe manner
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

Nice To Haves

Computer networking skills are a plus.

Responsibilities

Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
Install and relocate outlets
Install or remove converters and cable modems
Install interior and exterior wiring
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Assure proper signal levels and picture quality
Identify causes of picture and/or signal degradation
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
Provide superior customer service
Complete all tasks to company quality standards
Maintain professional appearance and behavior at all times
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Performs network troubleshooting including ping test, trace routes and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees