Field Service Technician

Quaker Windows•Freeburg, MO

4d•Onsite

About The Position

The Field Service Technician is responsible for performing on-site service for all types of windows and doors manufactured by Quaker across the United States. This role involves tasks such as removing and repairing windows and doors, as well as disassembling components for necessary repairs. Please note that extensive travel is required for this position.

Requirements

Strong mechanical understanding of windows and doors
Ability to read and interpret architectural drawings, shop drawings, and factory orders
Comfort with working at heights and operating lifts
Proficiency in using hand and power tools
Competence in utilizing navigation tools
Possession of a valid driver's license, with the ability to obtain a Class E driver's license upon hire
Adhere to all safety and security policies and procedures, including the correct use of Personal Protective Equipment (PPE) such as eye and toe protection.
Steel or composite-toed footwear is mandatory.
Employees are required to report any unsafe conditions and ensure proper use of equipment and materials.
Job-specific safety protocols, including Ladder Safety, Power and Manual Tool Safety, and Safe Lift and Scaffold Safety, must be followed.
Additionally, individuals must comply with all driving laws and on-site safety regulations.
Regularly lift and/or carry objects weighing up to 75 pounds, and occasionally lift and/or move more than 125 pounds with team assistance
Work shifts of 8-10 hours, with the possibility of longer shifts, five days a week
Stand for extended periods
Bend, climb, balance, stoop, kneel, crouch, or crawl as needed
Maintain a variety of vision capabilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
It is an essential function of this position, and a safety requirement, for employees in safety-sensitive roles to maintain constant alertness and work in a safe manner at all times.

Nice To Haves

High school diploma or equivalent (General Education Development test) preferred

Responsibilities

Travel to job sites to engage with clients.
Oversee the execution of field product tests and installations, ensuring adherence to company and industry standards.
Conduct root-cause analysis to identify and resolve quality issues.
Collaborate with customers, contractors, and end-users on-site to review findings and implement corrective actions
Utilize precision measurement tools to perform inspections.
Repair windows and doors as needed.
Diagnose and resolve moderate to complex issues.
Remove and repair window and door components.
Disassemble entire or partial window and door units for repairs.
Maintain daily interaction with customers to address needs and inquiries.
Collect information and present findings to respond to questions from customers, colleagues, and management.
Maintain regular and prompt attendance at the designated work location.
Communicate effectively and professionally with both employees and customers.
Ensure availability on-site to collaborate with relevant staff.
Compile data to generate reports and documentation for complex projects.
Plan, prioritize, and manage repair activities.
Complete tasks and projects within established timelines