LayerZero Power Systems Inc-posted 1 day ago
Full-time • Mid Level
Remote • Aurora, OH
251-500 employees

Field Service Technician - (Salt Lake City) - Remote with Travel About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: Customer Service Technician The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset.

  • Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including:
  • Static transfer switches
  • Power distribution units
  • Remote power panels
  • Provide technical support to customers on-site and remotely via phone and email
  • Maintain accurate and timely service records in the LayerZero system
  • Respond to emergency service calls, including participation in the 24/7 support rotation
  • Travel to customer sites across the U.S. and Canada as required
  • Occasional weekend or holiday work may be necessary
  • Experience servicing electrical power systems
  • Strong electrical and electronic troubleshooting skills
  • Ability to read and interpret diagrams and schematics
  • Familiarity with PC-based programming of printed circuit boards
  • Knowledge of electrical PPE and safety protocols
  • Associate degree in an electrical discipline is preferred
  • Military training in electronics or electrical systems is preferred
  • Competitive pay with performance incentives
  • 100% company-paid medical, dental, and vision
  • 401(k) with company match
  • 3 weeks PTO, 8 paid holidays, and 2 floating holidays
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