Field Service Technician

Nortek•Chicago, IL

About The Position

Cooling the Cloud. Protecting the Planet Nortek Data Center Cooling is a part of Madison Air, one of the world’s leading privately held companies . Madison Air combines the nimble responsiveness of a startup with the sophistication and scale of an $11B enterprise. Madison Air is a leader in indoor air quality with a portfolio of 20+ companies and manufacturing brands that help customers move air to powerful new places. Nortek Data Center Cooling is a leading provider of cooling solutions for data centers, a rapidly expanding market driven by the rise of AI. We serve some of the largest and most innovative companies in the world – delivering superior results, reduced operational costs and sustainable solutions that meet the growing demands of AI, IoT, Edge Computing and more. Nortek Data Center Cooling. is an equal employment opportunity and afﬁrmative action employer and all qualiﬁed applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualiﬁed individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers . Job Summary As our Service Technician – Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Key Attributes of Position Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. Has integrity, works transparently and recognized for treating others with respect. Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. Works collaboratively as one team in a Teamwork culture. Enjoys embracing and igniting change as a catalyst for improvement. A “builder” who is comfortable in a continuous improvement culture. Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. Position can be based at any US location

Requirements

High school diploma or equivalent
Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to stay on project through root cause analysis
Excellent customer service skills with desire to exceed internal and external customer expectations
Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.

Nice To Haves

Trade/technical school or certification a plus
Product experience with industrial HVAC equipment or similar electromechanical products preferred
Strong experience in Microsoft Excel and Word
Intermediate experience with commercial projects
Building automation experience a plus

Responsibilities

Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.