Field Service Technician - Paving & Material Processing

GROFF TRACTOR HOLDINGS LLC•Folcroft, PA

About The Position

This position supports our customers by performing diagnostics, maintenance, and repairs on paving, milling, and material processing equipment. This position plays a critical role in maintaining equipment uptime and ensuring customer satisfaction through high-quality service. The Field Service Technician works independently in the field while collaborating closely with the service team and Service Manager.

Requirements

Experience as a Heavy Equipment Technician or Mechanic; paving, milling, or material processing equipment experience preferred but not required.
Strong knowledge of mechanical, hydraulic, and electrical systems.
Ability to read and interpret technical manuals, schematics, and blueprints.
Proficiency with diagnostic equipment and electronic service tools.
Intermediate computer skills and ability to complete electronic service documentation.
Strong problem-solving skills and attention to detail.
Excellent written and verbal communication skills.
Valid driver's license and ability to meet company driving policy.

Nice To Haves

Trade school education, certifications, or manufacturer training preferred.

Responsibilities

Perform routine maintenance, inspections, and preventative service on paving, milling, and material processing equipment.
Diagnose and repair mechanical, hydraulic, and electrical issues to minimize equipment downtime.
Conduct component rebuilds and replacements in accordance with manufacturer specifications.
Utilize diagnostic tools, software, and test equipment to troubleshoot complex equipment issues.
Travel to customer job sites to perform field service repairs and technical support.
Communicate repair status, recommendations, and timelines to customers and service leadership.
Accurately document service work, including labor hours, parts usage, and completed repairs.
Maintain a clean, safe, and organized work environment in compliance with safety policies.
Maintain required personal tools and work overtime as business needs require.
All other duties as assigned.