Field Service Technician

Sms Group Inc•Pittsburgh, PA

36d

About The Position

The Mechanical Field Service Technician is responsible for the service and troubleshooting of SMS Technical Services equipment. At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we work. www.sms-group.us

Requirements

Result focused, well organized, self-motivated person with excellent investigative skills.
Strong commitment to providing superior customer service in conjunction with excellent communication skills on all levels.
Need to have advanced training as a mechanical technician with several years of field service experience, a Mechanical Engineering degree is a plus but not required.
Need to have sound knowledge and understanding of machinery basics, a high aptitude in mechanical, hydraulic and pneumatic systems.
Knowledge of Standard MS Office application.
A willingness to travel extensively to our customers in United States and Mexico is an important component of the position.

Nice To Haves

Mechanical Engineering degree

Responsibilities

Perform inspections and repairs as well as provide installation support of new or revamped equipment.
Assist in developing proposals and offers for mechanical upgrades and repairs along with implementation of tailored predictive and preventive maintenance programs.
Ensure pre-inspections of equipment to assess the potential scope of repair.
Review detailed inspection records and data to define the precise scope of repair.
Determine the order in which the equipment is to be repaired.
Monitor, review and report on equipment performance and make recommendations for improvements
Manage all the inventory required for the repair of equipment
Review work practices and procedures to ensure quality and productivity
Review cost of repairs
Ensure all activities comply to the plants quality procedures
Perform other duties as assigned or requested.
Directly supervises customer’s employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.