Field Service Technician - Controlled Environments

Scientific Safety Alliance•Plymouth, MN

4d•$30•Onsite

About The Position

As a Field Service Technician, you’ll enter one of the most comprehensive technical development programs in the industry. Over your first 6–18 months, you’ll receive rigorous hands-on training in controlled environments, cleanroom performance testing, airflow dynamics, HEPA filtration, biosafety cabinetry, and industry regulations. After successfully completing year one, technicians are sponsored to earn NSF accreditation—nationally recognized validation of your expertise and technical competency. This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of critical controlled-environment equipment directly at customer facilities—often partnering with several organizations in a single day. No two days, sites, or technical challenges are alike. Most importantly, technicians serve as the face of SSA. You’ll build trusted relationships with scientists, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

Requirements

Travel with this position can take you across the region up to 50% and must be able to accommodate that.
Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
Strong communicators who can confidently interact with customers, explain findings, and build trust.
Reliable professionals with a high sense of ownership, accountability, and follow-through.
Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
Adaptable learners who embrace change, ask questions, and continuously build technical expertise.
Detail-oriented thinkers committed to precision, safety, and regulatory compliance.
Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
Teammates who model SSA’s values—integrity, openness, urgency, autonomy, and embracing change.
Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.
Valid driver’s license and ability to visit multiple customer sites as part of the daily role.

Responsibilities

Ensure scientists, healthcare providers, and patients remain safe by performing accurate certification, performance testing, and validation of controlled environments.
Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
Deliver confident, high-quality service that reinforces SSA’s reputation as the most trusted controlled-environment partner in biotech, med-tech, and healthcare.
Build strong relationships with customers through clear communication, professionalism, timeliness, and ownership of results.
Maintain impeccable documentation, reports, and compliance records that meet regulatory, accreditation, and customer standards.
Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
Represent SSA’s values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
Continuously expand technical knowledge, complete structured training milestones, and progress toward NSF accreditation.
Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.