Field Service Technician

Meta•Dallas, TX

4h•$30 - $30•Onsite

About The Position

My Company supports several nationally-known clients and has access to a variety of jobs on an ongoing basis. This Field Service Technician position is located in Dallas, TX, and is a 12+ Months Contract. The workday will vary, with an 8 hours/day shift within 7am - 6pm Monday thru Friday, to be scheduled by the manager. On-call rotation is required every 4 weeks, from 6pm – 7am Monday thru Friday, and 24x7 on weekends and holidays. The role involves supporting a large facility as an onsite service technician, including delivery and installation of printer supplies, maintaining, and repairing equipment. Responsibilities also include conducting technical analysis of product implementations in accordance with customer specifications, troubleshooting technical problems, determining technical solutions, and recommending actions to Lexmark representatives. The technician will assess product needs, and conduct technical training and product briefings with customers, vendors, and company representatives. A Government Background check is required for this position.

Requirements

Onsite Service Technician supporting large facility.
M-F work shift.
Standby Hours may be required.
Delivery and installation of printer supplies, maintains, repairs equipment.
Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution.
Assess product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers, vendors, and company representatives.
Government Background check required.
Strong electro-mechanical aptitude.
Ability to lift or move items weighing up to 50-55 lbs.

Nice To Haves

2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products.

Responsibilities

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
Effectively schedule calls to manage SLA requirements across assigned activities.
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
Assist customer with any reported issues or questions on customer product(s).
Train Customer on appropriate usage of customer product & features.
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
Provide Meter Reads on Devices as needed.
Present a positive image through proper attire, communication skills and personal grooming.
Assumes other special activities, responsibilities, and special projects from time to time as directed.
Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs
Conduct Train-the-Trainer and End User training as necessary; coordinate support for improved service diagnostics
Conduct printer assessments to optimize fleet and ensure customer standards are met.