Field Service Technician - Miami, FL Area

Entrust

1d•$23 - $36•Onsite

About The Position

WE ARE HIRING A FIELD SERVICE TECHNICIAN IN MIAMI, FL! The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Requirements

High School Diploma/GED or equivalent
Minimum of 2 year of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PC’s, current operating systems and relevant software applications
For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
Willingness to be on-call
Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.
Valid and active drivers license, insurability if applicable for the role
Overtime is required as needed

Nice To Haves

Associates degree in Electronics or related field or equivalent verifiable training
Additional electromechanical technician or field service experience
Entrust central issuance
Advanced technical education
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
Skilled with tools and electronic test equipment

Responsibilities

Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Cleaning rollers, sensors, cavities and such as required
Calibrating sensors, data read/write devices, application pressure, etc.
Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
Evaluation/ replacement of temperature/ proximity/ position sensors
Software adjustments for temperature, hardware positioning, etc.
Utilizing repair and service manuals to troubleshoot card printer systems
Utilizing test equipment such as voltmeter and laptop
Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
Maintain accurate and proper trunk inventory levels as applicable
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance as applicable
Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experience personnel that require assistance with difficult repair problems
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement