Field Service Technician

E O JOHNSON CO INC•Onalaska, WI

9h•Onsite

About The Position

Looking for a hands-on career that keeps you on the move? Become a Field Service Technician, where every day is a new opportunity to showcase your skills. JOB SUMMARY The Field Service Technicians drives to customer locations, meets with them to determine the problem or need, and then works towards a resolution. Problems can be related to something mechanical, electronic, computer network, media, software or customer induced from lack of training. Previous experience or knowledge of copier/printer repair is not required; EO Johnson will provide the training and tools you need to be successful.

Requirements

High school diploma or GED
Strong mechanical aptitude and computer competent
Experience working in a team-oriented, customer facing environment
This position requires driving regularly
Maintain a good driving record and have a valid driver’s license

Nice To Haves

College diploma in Electromechanical, Information Technology or related field or military training/experience
CompTIA Network + or A+
Security+
Ability to work independently and as a part of a team
Detailed orientated and organized
Ability to work in a fast-paced, changing environment with constant ongoing training
Excellent verbal and written customer focused communication skills in order to effectively respond in a professional and friendly manner
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be effective at troubleshooting, problem solving, and coordinating solutions with outside vendors, users, and information technology staff

Responsibilities

Communicates daily activities between: Call dispatch personnel regarding service call activity and completion
Parts personnel for the procuring and status of repair parts
Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment
Other service technicians to identify effectiveness of corrective actions in the field
Customers ensuring that corrective and preventative measures have appropriately satisfied customers concerns in a timely and professional manner
Sales personnel about equipment functionality, customer concerns, and potential leads
Trains customers and users in the operation and functionality of newly installed office equipment as needed or required
Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards
EO Johnson supplied tools, computing devices in top operating condition
A vehicle in peak operating condition along with clean neat organized area for parts
A detailed accurate inventory of all parts and supplies required to maintain the fleet of EO Johnson supported office equipment
Prescribed territory of EO Johnson office equipment within designated product lines in peak operating condition in accordance with EO Johnson and customer standards of excellence
Referrals to sales department personnel identifying potential to place new equipment or updating old equipment with new technology
Accurately billing for services rendered to install, maintain, and repair EO Johnson supported office equipment