Field Service Technician

Diebold Nixdorf•Olathe, TN

21d•Onsite

About The Position

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

Requirements

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

Gains familiarity with Field Service Technician practices and procedures.
With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software.
Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed.
IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
Participates in regular hardware and software trainings (on the job, classroom and web based).
Participates in the implementation of measures to achieve agreed KPIs.
Assists with special projects as assigned.
Responds to service calls and performs a full range of maintenance related duties on assigned products.
Plays a lead role in provision of basic services, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment. Maintaining bolt work and time locks on safes, chests and vaults. Maintaining ATM Cencon locks and mechanical and electrical combination locks. Providing key duplication and lock core replacement. Maintaining after-hour depositories, VAT unites, drive-up windows, drawers and sliding windows.
Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.