Field Service Technician

Natus•New York, NY

41d•$80,000 - $125,000

About The Position

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. Make a direct impact on patient care while working with cutting-edge neurology technology. As a Field Service Specialist, you are the face of our neurodiagnostic technology in hospitals, clinics, and research centers. You install, maintain, train, troubleshoot, and support our full line of Neurology devices and software—ensuring clinicians can rely on these systems when it matters most. This is a hands-on, independent role for someone who thrives in technical environments, enjoys solving real-world problems, and is comfortable traveling extensively. Why This Role Matters You won’t just be servicing equipment—you’ll be enabling clinicians to diagnose neurological conditions with confidence. Every installation, repair, and training session directly supports patient care and advances neurodiagnostic technology in real clinical environments. If you thrive on autonomy, enjoy solving complex technical challenges, and want your work to have a tangible impact on healthcare, this is a role where your expertise truly matters.

Requirements

College Diploma or University Degree—or equivalent experience—in IT, medicine/biology, or a related field.
5+ years of field service experience in installation, training, and troubleshooting (medical device experience preferred).
Microsoft Certified Professional (MCP), MCSE, or A+ certification.
Microsoft desktop and server operating systems (Windows 7, Windows 10, Active Directory, Group Policies).
Network infrastructure planning and IT asset management tools.
Enterprise antivirus and imaging tools.
Outstanding customer service and communication skills.
Strong analytical thinking and structured problem-solving.
Professional, dependable, flexible, and self-directed.
Confident leader with excellent project coordination abilities.
Highly organized with strong documentation practices.
Patient, methodical, and detail-oriented work style.
Results-driven team player who can also operate independently.
Travel: Extensive
Driver Requirements: Valid driver’s license, zero felony convictions, and fewer than three moving violations in the past three years.

Nice To Haves

SQL Server and database administration experience is a plus.
Familiarity with Citrix Server.

Responsibilities

Own the full lifecycle of our neurodiagnostic systems in the field.
Follow all Quality System procedures that affect product quality and customer outcomes.
Plan, manage, and execute neurology system installations—from small setups to large, multi-site projects—while meeting company standards and customer requirements.
Perform preventive maintenance and field service on installed equipment, including troubleshooting, diagnosing, and repairing PC, network, and proprietary hardware and software.
Take full ownership of service issues from first report to resolution, escalating when response time objectives cannot be met.
Analyze product failures, report findings, and recommend improvements by working closely with Engineering, Operations, and cross-functional teams.
If assigned to a customer site, keep management and sales informed of progress and ensure customers remain confident and satisfied throughout the engagement.
Deliver hands-on customer training during installations, at customer sites, or at company offices.
Stay current through technical and professional development training, demonstrating ongoing commitment to learning and skill advancement.
Accurately complete all required documentation, expense reports, and system entries within established timelines.
Build strong customer relationships, represent the company professionally, and promote our solutions through every interaction.

Benefits

Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.

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