Field Service Technician

Barry-Wehmiller•Green Bay, WI

About The Position

The Field Service Technician position will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant.

Requirements

An Associate degree in Electro-Mechanical Technology or a related field is required.
18 years old at the time of hire to operate equipment
A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
Ability to travel at least 50% of the time.

Nice To Haves

B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control.
PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols.

Responsibilities

Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
Report quality issues and take corrective action to prevent reoccurrence.
Act as liaison between customer and company; maintain positive relationships with customers.
Prepare and submit reports as required.
Provide leadership, coaching and mentoring to less experienced personnel.
Work in a team of field service team members, contractors and/or customer personnel through the project stages.
Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
Perform other duties as assigned.