Field Service Technician - Portland OR

Default•Portland, OR

5d•Onsite

About The Position

We are seeking a dynamic and customer-oriented Field Service Technician who thrives on traveling to customer sites and building strong client relationships. In this role, you will be conducting on-site troubleshooting, equipment repairs and asset health audits, ensuring our customers’ equipment is operating at peak performance. The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Requirements

High school diploma or general education degree (GED); Technical Certification; or a combination of education and experience equivalent as deemed sufficient by management.
Proven experience as a field service technician or similar role in industrial equipment or heavy machinery environments.
Knowledge of electrical and electronic circuits.
Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
Willingness and ability to travel extensively domestically and internationally at a moment's notice.
Excellent communication skills, both oral and written
Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and Other Software)
Strong analytical skills
Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
Capable to manage conflict and resolve issues most positively for all parties concerned.
Experience in working alone, or in a small group and being comfortable with independence on the job.
Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
Written communication, technical reports, and logbooks must be at a high level of proficiency.
Ability to stay productive with little supervision.

Responsibilities

Conducts thorough assessments of customer assets, documenting equipment health, identifying potential issues, and providing actionable reports that help drive follow-up sales and service opportunities.
Maintains positive and professional attitude with customers.
Foster strong, long-term relationships with customers, becoming a familiar and reliable point of contact for all their Field Service needs.
Serve as a trusted advisor to customers, engaging directly with maintenance teams and operators to assess equipment condition and recommend proactive maintenance solutions across a large portfolio of equipment.
Apply your technical know-how to troubleshoot equipment issues, conduct repairs and support customers in understanding how to maintain their equipment effectively.
Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
Generates written field service reports for daily activities; submit reports as required.
Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
Work closely with the Functional Leadership, Product Support Managers , and Office Support Staff to ensure accurate service reports, and associated billing.
Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.