Field Service Technician - Gulf (TX, LA, MS, AL, GA)

Hitachi

1d•Remote

About The Position

The Company We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving. From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production. We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering. Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power. Summary of the position: Answer technical questions about Sullair Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Sullair products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Sullair to address concerns and conduct service from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Director of Service Operations - Portables. This position is located remotely in TX, LA, MS, AL, or GA.

Requirements

5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
Experience troubleshooting and repairing electrical systems and electric driven equipment.
Demonstrated success in technical training of compressed air systems.
Experience with industrial product manufacturing and engineering processes.
Strong verbal and written communication skills.
Must be able to engage and communicate effectively with all levels of the organization.
Strong grasp of Microsoft office required.
Ability to read and understand schematics.
Ability to work independently or on a team.
On time to all meetings/appointments/and scheduled engagements.
Diligent to work habits.
Dedicated to completion of responsibilities.
Willing to accept responsibilities within a team environment.

Nice To Haves

Associate degree a plus.
Technical Trade School a plus.

Responsibilities

Provide technical assistance related to Sullair R&I/OEM products via phone and email queues.
Travel to field-based jobsites to troubleshoot and assist in repair of Sullair R&I/OEM systems.
Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
Follow all Environmental Health and Safety policies and procedures.
Communicate distributor feedback to Sullair management as VOC.
Drive field concerns to closure in a timely manner.
Support goal of service within the Service Department of 95%.
Assist in writing technical service bulletins.
Review technical manuals for accuracy and completeness.
Participate in new product development to provide prospective from the service point of view.
Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
Up to 25% overnight travel.
U.S and Canada travel