Field Service Technician - Dallas, TX

Veralto Global•Coppell, TX

72d•$28 - $30

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. Learn about our leading portfolio of innovative products here: https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us Our offer You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself. The Field Service Technician is a unique opportunity to be the front line of Videojet’s customer interaction through daily service and support. Through advanced technical and commercial training, you will enhance all aspects of our organization. In this entrepreneurial role, you operate from home and commute to some of the world’s largest manufacturing companies. At these sites, you will support sales growth by discussing service agreements, new products, while delivering the highest quality of customer satisfaction in our industry. Our highly advanced industrial equipment will be installed, repaired, and maintained by you at our customer sites. This cross-functional position provides you with new and exciting opportunities to advance based on your performance. We are Videojet!

Requirements

Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times. This position requires both written and verbal communication skills.
Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
Adaptability-being able to think quickly and respond positively to change.
Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
Must be comfortable with day travel- home most evenings but also frequent overnight travel

Responsibilities

Create and grow multiple aspects of our business through supporting regional and company goals.
Improve customer satisfaction by delivering the highest customer service in our industry.
Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.
Receive and utilize highly advanced technical training at customer accounts on a daily basis
Manage a customer account in its entirety. Determine how Videojet can increase value throughout their business by offering other services.
Support the team by travelling from Chicago to points east to help provide additional coverage for short term gaps.