Field Service Technician

RTX•Everett, WA

20h•Onsite

About The Position

As a Field Service Technician, you will perform service activities associated with installing, maintaining, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities or customer sites.

Requirements

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.
The company will not seek an export authorization for this role.

Nice To Haves

Works with team members to accomplish assigned tasks and goals.
Able to resolve basic obstacles experienced.
Communicates to Lead Technician, Shift Lead or Supervisor when work is completed or of any unresolvable obstacles preventing completion, and requests additional assignments. If no specific assignments are provided, able to identify additional work in line with understood priorities.
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to lift and/or move up to 25 pounds.

Responsibilities

Provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; may review customer equipment interface requirements.
May assist in orienting, training, assigning and checking the work of technical/business support employees
Travels with other technicians to other locations to assist in supporting of products
Demonstrates behaviors in line with Collins Leadership Behaviors and Values
May familiarize customers with the maintenance and use of their products and drawings.
Troubleshoots and diagnoses system/equipment interfaces problems during installations.
Performs preventive maintenance, modifications, and field changes to installed equipment as necessary.
Provides support in the conduct and performance of equipment/system acceptance testing following installation.
Use applicable drawings and tools to troubleshoot problems
Ensure all necessary documentation is correct and completed for works carried; and, all systems are updated and reflect current status against daily work plan (Velocity/CMES, WUC’s)
Assists engineering in determining and solving equipment design problems, evaluating product performance, and conducting field trials.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.