Field Service Technician - FT Hourly

OptimERA inc • Seattle, WA

27d

About The Position

The Field Service Technician (FST) is responsible for providing technical field service to regional maritime customers in a challenging yet rewarding environment, supporting our mission to “Optimize technology for a new ERA, making things better for the next generation.” The FST will work consistently and diligently with internal and external stakeholders to install, repair, and maintain a variety of electronics systems.

Requirements

• The first key to success is an unwavering commitment to personal growth.
• 2 years’ experience performing technical field service, preferably in maritime or industrial environments.
• Excellent problem-solving, organizational, critical-thinking, and analytical skills.
• Exceptional communication and interpersonal skills, capable of engaging technical staff, vendors, customers, and other stakeholders.
• Customer-focused mindset with a drive for results and continuous improvement.
• Safety-conscious and well-versed in electrical safety requirements.
• Ability to work under pressure in dynamic, high-stakes environments.
• Must have a valid driver’s license and pass a background check necessary to obtain a valid Transportation Worker’s Identification Card (TWIC).

Nice To Haves

• Degree or Certificate in electronics technology, or advanced technical training(s) from previous experience (I.e., U.S. Armed Forces Veteran, Manufacturer/Factory Certifications).
• Strong technical understanding of marine electronics, communications, and navigation systems.
• Federal Communications Commission (FCC) GMDSS Maintainer’s License

Responsibilities

• Answer the call to repair, install, and maintain a variety of electronics systems, including navigation, communications, safety, and fisheries-specific systems.
• Integrate systems across a spectrum of manufacturers and technologies.
• Will often be the tip of the spear in customer interactions, consistently addressing customer needs, and communicating investigative findings to relevant stakeholders to determine the logical next step.
• Comply with safety regulations, maritime industry standards, and company policies.
• Collaborate with all stakeholders to iteratively improve outdated service models.
• Work with the Technical Service Manager to leverage and support alternate OptimERA capabilities where appropriate.
• Support other action programs guided by OpimERA’s strategic roadmap.

Benefits

• A strong benefits package, including health, paid holidays, PTO, 401K (matched), and more.
• Relocation assistance will be provided to the right candidate.
• Up to 100% tuition reimbursement for pre-approved Job-Related Training (must be taken while employed).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed