Field Service Technician (Hourly)

JBT Marel•Alpharetta, GA

2d•$25 - $35

About The Position

Field Service Technician to perform customer site visits for new equipment installation and post install servicing of the equipment. Visits shall involve pre-installation, installation and startup of equipment, provide training and instruct the customer operators and maintenance teams on the function and safety of the equipment plus include all post installation support including technical support, providing any service needed of the equipment including emergencies and planned maintenance/upgrades. To assist and aid Engineering and Sales in connection with the company line of equipment. Work shall be documented and presented in connection with all installation, service work and for the calls received to assist in troubleshooting issues. Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects along with conducting training for the production and maintenance teams 10% Field service calls to diagnose trouble and make repairs such as adjustments, parts replacements, timing and synchronization of mechanisms as may be electrical, mechanical, or hydraulic. Submit reports. 45% Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled including PSR reports and parts inventories 10% Accomplish service calls for installation technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements. 5% Assist parts department in handling telephone communications with customers concerning service orders. 2.5% Communicate with customers concerning problems and advice. 5% Work with Sales, Engineering, or Manufacturing regarding field requests. Advise of service problems that indicate design or manufacturing deficiencies and the like. 5% Make suggestions and recommendations regarding improvements or necessary modifications. 2.5% Notify customers in writing as to safety deficiencies observed on the equipment during a service call. 5% Follow up on action required after phone conversation or in plant visit. 5% Promote Service Agreements/parts sales. 5% Promote good customer relations. 5% Occasional Responsibilities: Performs other duties as assigned.

Requirements

A working background with knowledge of PLC, control circuit wiring, electro-pneumatic systems, PID controller and computer-based programs.
Trouble shooting skills and a solid mechanical knowledge of motors, hydraulics and pneumatics.
A minimum of two years in the required field as mentioned.
High school graduate.
Ability to read electrical, mechanical, and hydraulic schematics.
A solid mechanical knowledge of motor encoder controls, conveying, hydraulics and pneumatics.

Nice To Haves

Two years of tech school or equivalent is preferred.
A strong background working with and troubleshooting computer-based industrial control equipment in the food industry.

Responsibilities

Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects along with conducting training for the production and maintenance teams
Field service calls to diagnose trouble and make repairs such as adjustments, parts replacements, timing and synchronization of mechanisms as may be electrical, mechanical, or hydraulic. Submit reports.
Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled including PSR reports and parts inventories
Accomplish service calls for installation technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements.
Assist parts department in handling telephone communications with customers concerning service orders.
Communicate with customers concerning problems and advice.
Work with Sales, Engineering, or Manufacturing regarding field requests. Advise of service problems that indicate design or manufacturing deficiencies and the like.
Make suggestions and recommendations regarding improvements or necessary modifications.
Notify customers in writing as to safety deficiencies observed on the equipment during a service call.
Follow up on action required after phone conversation or in plant visit.
Promote Service Agreements/parts sales.
Promote good customer relations.
Performs other duties as assigned.