Field Service Technician
About The Position
Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as a Field Service Technician. The Field Service Technician with Ford Office Technologies is a professional who will travel to client locations and provide customer support for the installation and maintenance of network connected copiers, printers, and scanners. This job requires a combination of technical and critical thinking skills. This position is assigned to a territory and also works out of our Connellsville office as needed.
Requirements
- Ensures exceptional customer service.
- Excellent communication ability.
- Comfortable working independently.
- Set goals with little supervision.
- Strong work ethic.
- Desire to achieve success through hard work and commitment.
- Valid driver's license.
- Proof of insurability.
Responsibilities
- Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
- Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
- Diagnose and fixing equipment malfunctions or breakdowns, either on-site or remotely.
- Provide technical support to customers, answering queries, and resolving issues.
- Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
- Troubleshoot: Identifying and resolving technical problems, both proactively and reactively.
- Safety: Adhering to safety protocols and guidelines while working on-site.
- Complete required training.
- Obtain needed certifications especially for new products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
