Barry-Wehmiller-posted 15 days ago
Full-time • Entry Level
Green Bay, WI
5,001-10,000 employees

The Field Service Technician position will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant.

  • Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
  • Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
  • Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
  • Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
  • Report quality issues and take corrective action to prevent reoccurrence.
  • Act as liaison between customer and company; maintain positive relationships with customers.
  • Prepare and submit reports as required.
  • Provide leadership, coaching and mentoring to less experienced personnel.
  • Work in a team of field service team members, contractors and/or customer personnel through the project stages.
  • Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
  • Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
  • Perform other duties as assigned.
  • An Associate degree in Electro-Mechanical Technology or a related field is required.
  • A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
  • Ability to travel at least 50% of the time.
  • B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
  • Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
  • Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control.
  • PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols.
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