Field Service Technician
About The Position
The Field Service Technician plays a critical role in ensuring seamless connectivity and optimal performance of video, internet, and customer-facing technologies at serviced properties and commercial offices. This position requires a proactive, customer-focused individual who delivers reliable on-site support, resolves technical issues efficiently, and maintains accurate records. The technician contributes to customer satisfaction by providing timely, professional service while adapting to evolving technologies and operational demands.
Requirements
- Proven customer service skills with a hands-on, solution-oriented mindset.
- Ability to meet scheduled appointment windows and manage time effectively.
- Experience with routers (Calix experience is a plus) and foundational networking knowledge.
- Comfortable performing light installations and diagnosing basic technical problems.
Responsibilities
- Troubleshoot and resolve onsite issues related to video, internet, and customer connectivity.
- Install and activate routers, TVs, and internet services using plug-and-play methods.
- Maintain accurate service records by updating tickets and managing appointment schedules.
- Stay current with both existing and emerging technologies through continuous learning.
- Communicate service updates and issues to field teams and management promptly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
