Field Service Technician (Madison AL)
About The Position
Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing. Troubleshoot and determine equipment issues by utilizing drawings and technical documentation. The Electro Optical Infrared Systems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports infrared and electro-optical solutions for soldiers, ground vehicles and airborne platforms. We offer an exciting and challenging work environment, a competitive salary and benefits package, and a business culture that rewards performance. Employing the world's brightest. Supporting the world's bravest.
Requirements
- High school diploma or GED with 2+ years of work experience
- Proficient in the use of a laptop computers, mobile devices, and related software
- Must be able and willing to travel
- Must have or be eligible to obtain U.S. passport
- U.S. citizenship and ability to obtain security clearance required
Nice To Haves
- Software skills with C, C++, Java and Visual Basic, a plus
- Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful
Responsibilities
- Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
- Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
- Conduct repairs and/or modifications using a variety of hand tools and test equipment
- Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
- Complete appropriate written documentation and feedback for onsite service and installations
- Deliver technical solutions to customers with a high degree of professionalism
- May provide formal/informal training of customer personnel
- Identify, analyze, and repair product failures, orders and replaces parts as needed
- May recommend which products or services best fit the customers needs
- Demonstrate great customer service skills
- Work variable shifts and up to 12-hour shifts to perform necessary testing
- Exhibit mature, independent judgment and communicates effectively
- Employees must be able to maintain and adhere to the customer's on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
- Support, communicate, reinforce and defend the mission, values and culture of the organization
- Assist in shipping and receiving equipment and parts
- Receive parts and equipment to locations in warehouse
- Perform daily routine Inventory spot checks in warehouse to ensure 100% Inventory.
- Package sensitive items securely for shipping (According to SPI when available).
- Use forklift to load/unload trucks and put equipment into location
Benefits
- medical, dental, and vision coverage
- a company contribution to a health savings account
- telemedicine
- life and disability insurance
- legal insurance
- a 401(k) savings plan
- wellness programs that focus on physical, emotional, and financial well-being
- programs and activities to support career-growth, professional development, and skill enhancement
- flexible work schedules with our 9/80 program
- competitive vacation, health/emergency leave, paid parental leave, and community service hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
