Field service technician-Boerne,Texas

Caffeinated Coffee Repairs • Boerne, TX

26d • Onsite

About The Position

Caffeinated Coffee Repairs performs service calls, preventative maintenance, and installations of coffee equipment, specializing in espresso machines, brewers, and grinding equipment. They are one of the largest vendors in the nation. New hires will begin by riding along with a certified technician until they can be enrolled in a certification class. Once trained and certified, technicians can then go out on their own with a work vehicle. Although the job is mostly independent work, the team still works together to support each other. The company thrives on great customer interaction and keeping customers satisfied. The role involves working on advanced equipment that requires lots of troubleshooting. Caffeinated Coffee Repairs is seeking a passionate individual with a love for coffee to join their team as a Service Technician. No technical experience is required; candidates with a genuine enthusiasm for coffee and a willingness to learn are welcome.

Requirements

• Service mindset and passion for seeking customer satisfaction.
• Ability to work independently and as part of a team.
• Must enjoy coffee, tasting
• Smartphone proficiency for inventory management, scheduling, and other tasks.
• Must be able to lift 50 lbs. without assistance.
• Valid driver's license with a clean driving record.
• Must maintain a reliable smartphone capable of accessing required training, scheduling, and communication tools.
• Must have reliable transportation to and from work and training during the initial training period.

Nice To Haves

• Previous experience repairing appliances
• Experience as a barista

Responsibilities

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory
• Foster strong customer relationships and inspire loyalty through professional and reliable service adhering to safety standards.
• Meet Service Level Agreement (SLA) requirements by conducting thorough inspections, timely maintenance, and accurate paperwork completion.
• Diagnose and troubleshoot equipment issues.

Benefits

• Competitive base pay based on experience and certifications.
• Benefits eligible within the first 90 days: Medical, Dental, and Vision Insurance, 401K Match.
• Paid Time Off (PTO) accrued based on hours worked and available for use after the initial eligibility period. PTO may be used for vacation, personal time, or sick leave in accordance with company policy.
• Professional and career development opportunities.
• Military Friendly and Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed