Field Service Technician

Diebold Nixdorf • Bend, OR

386d • Remote

About The Position

The Field Service Technician role at Diebold Nixdorf involves installing, debugging, and maintaining hardware and software products primarily at customer locations. This position is crucial for ensuring customer satisfaction through effective service delivery and product functionality understanding. Technicians will perform routine inspections, repairs, and customer training while adhering to established procedures and schedules.

Requirements

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Nice To Haves

• Firstline Service Technician work experience preferred.
• Vocational/Trade School preferred.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine checks according to documented procedures.
• Refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: No Education Listed