About the position
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the Great Falls, Montana warehouse located at: 2300 Vaughn Road - Great Falls, MT 59404. This position can be hired at either a Field Service Technician or a Field Service Technician-Network level depending on the skills and qualifications of the candidate.
Responsibilities
- Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
- Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
- Locates cable and fiber in response to customer requests and/or construction needs.
- Pole climbing and operating construction equipment is required.
- Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
- Keeps orderly log of all locate requests in our exchange area.
- Performs cable fault acceptance tests on newly constructed facilities.
- Assists with and provides troubleshooting support techniques and corrections.
- Responds to 'trouble' dispatches.
- Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
- Provides excellent customer service.
- Proactively educates and sells TDS products and services to customers.
- Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Requirements
- Must have and maintain a valid driver's license.
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
Nice-to-haves
- Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
- Requires being available for on-call/standby responsibilities and may require occasional travel.
- Must be willing to work overtime as needed.
- Upon hire, must successfully pass all components of the Safety Course curriculum.
- Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
- A+ certification and computer networking experience.
- Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
- Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
- Ability to work and make decisions independently with little or no supervision.
- Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
- Proven organizational skills and ability to multi-task.
- Ability to operate vehicles with manual transmissions.
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
