Field Service Technician

Vat Group • San Jose, CA

263d

About The Position

As a Field Service Technician, you'll play a key role in supporting our advanced vacuum valve systems through hands-on technical service, both remotely and on-site. This position is perfect for a self-motivated problem-solver who thrives in dynamic environments, enjoys traveling, and takes pride in delivering top-tier service and solutions to customers in the semiconductor industry.

Requirements

• A degree or certification in electronics, mechanical engineering, or a related field is preferred.
• Proficiency in troubleshooting, diagnostics, and repair of complex equipment.
• Familiarity with semiconductor manufacturing processes and tools is a plus.
• Understanding of Basic Electronics and capable of reading drawings.
• Computer skills - proficient with Microsoft Outlook and Office applications.
• Prior experience in field service, equipment maintenance, or a similar role is highly valued.
• Ability to function independently and multi-task is a must.
• Ability to explain technical concepts clearly to clients and collaborate effectively with team members is a must.
• Capability to work in clean-room environments and to stand on your feet for extended periods throughout the workday, handle equipment safely.
• Ability to lift 50 pounds with frequent lift/carry of 25 pounds.
• Ability to travel both domestically and internationally, as required.
• Must be authorized to work in the U.S. for this employer.

Responsibilities

• Provides remote and on-site advanced level technical support to evaluate, troubleshoot and repair VAT products.
• Travel to customer's site for field service or training when necessary.
• Work with Product Groups in the HQ about product challenges in the field providing detailed feedback on troubleshooting, service, repair, and product improvements.
• Complete repairs and test the product to factory specifications.
• Leverage VAT ERP system and tools to select parts necessary for repair and order from the spares depot.
• Monitor and maintain the service workflows to complete assigned daily tasks such as Evaluations, Repairs and Failure assessments.
• Write concise, clear failure analysis reports.
• Must be available to work overtime as required.

What This Job Offers

• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree