Field Service Technician

WideOpenWest Finance-posted 7 months ago

$18 - $24/Yr

Full-time • Entry Level

Livonia, MI

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WOW! is currently hiring a Field Service Technician! From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk. How can we get you excited to join a company that has won the “Best Places to Work Nationally Award”? Let us tell you about the perks! Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!

Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services
Install and relocate outlets
Install or remove converters and cable modems
Install interior and exterior wiring
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Assure proper signal levels and picture quality
Identify causes of picture and/or signal degradation
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service & maintain professional appearance/behavior at all times
Complete all tasks to WOW! quality standards
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps
Tests, maintains, splices, repairs and replaces coax cable
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation
Performs network troubleshooting including ping test, trace routes and speed test
Other duties as assigned - which may include training other employees

Position requires a high school diploma or equivalent
Able to interact with customers to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate handheld Field Service Tool application
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record

Pay Range: $18.00-$24.00/hr. (Based on experience)
Quarterly bonuses based on incentive program
Receive nationally recognized certifications which upon completion boosts your pay
Currently offering a restricted stock grant
Medical, dental, and vision insurance
401k with a company match
PTO, paid holidays, FlexPay, and tuition reimbursement
Receive a company vehicle, gas card, tools, professional uniform, and PPE
Defined career pathing opportunities including Lead, Supervisor, Manager, and Director
Significant discounts on broadband packages for employees residing in our service areas

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