Field Service Technician

TDS Telecom • Mosinee, WI

416d

About The Position

The Field Service Technician role at TDS Telecom involves on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment. The technician will engage directly with customers, providing exceptional service and identifying their needs to offer appropriate communication solutions. This position requires a proactive approach to sales and customer education regarding TDS services and products, which include telephony, video, internet, and high-speed networks.

Requirements

• Experience in telecommunications or related field.
• Strong customer service skills and ability to communicate effectively.
• Ability to troubleshoot and repair telecommunications equipment.
• Sales experience or a proactive approach to sales is preferred.

Nice To Haves

• Knowledge of telephony, video, and internet services.
• Familiarity with structured cabling and voice mail systems.

Responsibilities

• Assist with on-site installations of telecommunications products and equipment.
• Troubleshoot and repair telecommunications equipment and services.
• Perform maintenance on TDS products and services.
• Provide extraordinary customer service and exceed customer expectations.
• Identify customer needs and offer appropriate communication solutions.
• Demonstrate TDS products and educate customers on their use.
• Seek sales opportunities while interacting with customers.

Benefits

• Competitive pay range of $22.18 - $33.28 per hour.
• Potential for additional compensation such as bonuses and equity awards.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees