Field Service Technician

Hussmann International, Inc-posted about 2 months ago
$29 - $33/Yr
Full-time • Entry Level
Hybrid • Houston, TX
Machinery Manufacturing
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The main responsibility is to provide onsite technical support to customer specific products. Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites across the Midwest region through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software.

  • Provides technical support for one or more products or processes that Panasonic SMT solutions provide.
  • Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision.
  • Maintains knowledge of the SMT process, understanding not only the machine but the programming, configuration and manufacturing processes.
  • Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management.
  • Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties, and completing personal and on-site team assignments within time expectations.
  • Demonstrate strong capability to complete software, (LNB/DGS), and equipment installations and projects.
  • Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer site.
  • Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner.
  • Conduct meetings with customers to address open issues.
  • Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers.
  • Assist TAC in covering Telephone Hot Line.
  • Conduct research to resolve customer issues to ensure an excellent overall custom experience.
  • Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues.
  • Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty reports, Tech Tips, SAP reports, project reports, corrective action recommendations as necessary.
  • Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects.
  • Provide assistance and consultative services to customers in site preparation for equipment installations.
  • Effective management and execution of administrative tasks, such as travel arrangements, expense reports, coordination of activities with customers.
  • Two-year Technical or Vocational school, or relevant military training required.
  • Two - Three years industry experience is preferred.
  • Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above.
  • Ability to travel as required by the position.
  • Ability to resolve conflicts thinking strategically and embraces collaborative engagements.
  • Capability of showing technical leadership in the development of the service team.
  • Ability to take necessary action to ensure objectives are fully achieved, and deadlines and commitments are met.
  • A high degree of initiative, creativity, and trouble-shooting skills, along with a highly collaborative, detail-oriented, and organizational nature are critical to success.
  • Solid functional capabilities in use of PCs and widely varied software applications.
  • High Performance Culture
  • A focus on Diversity, Equity and Inclusion
  • Teamwork and Collaboration
  • Rewards and Recognition
  • Learning & Development Opportunities Across Multiple Business Units
  • Competitive compensation packages
  • Hybrid work model
  • Comprehensive health, dental and vision benefits
  • Paid Parental Care Leave
  • Educational Assistance
  • Volunteer time off
  • Total Well Being Program
  • Employee referral Program
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