Field Service Technician

Analogic-posted 4 months ago
Full-time • Entry Level
Las Vegas, NV
1,001-5,000 employees
Computer and Electronic Product Manufacturing
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Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Sr. Manager of Security Field Service. This position will cover Harry Reid International Airport (LAS) and surrounding areas such as Santa Barbara Airport (SBA), San Luis Obispo County Regional Airport (SBP), Los Angeles International Airport (LAX) and Santa Maria Public Airport District (SMX). Harry Reid International Airport (LAS) is the main airport assignment and where you will spend the majority of your time. The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

  • Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
  • Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
  • Document and produce timely and detailed service reports.
  • A willingness to exceed company and customer requirements.
  • Responsive to customer needs and building a positive relationship.
  • Meet daily service needs at assigned sites and locations
  • Minimum of High School Diploma or equivalent
  • Minimum of 3-5 years' experience in troubleshooting and repair
  • Ability to plan and perform repairs and preventative maintenance independently in the field.
  • Able to schedule work based on field needs
  • Exceptional at managing time and able to complete assigned small field projects
  • Technically savvy; innovative, quick to learn and adapt to new technology
  • Professional attitude and customer focused.
  • Possess excellent communication skills, both written and oral, to document detailed reports
  • Flexible and open to a fluid schedule and working environment.
  • Ensure all tools and calibrated equipment are properly maintained at all times.
  • Must pass a criminal background check, drug test, and extensive credit check
  • Must have a valid driver's license, dependable transportation, and either a Real ID or passport for domestic travel.
  • Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations.
  • Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
  • Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
  • Certified trade training
  • 401K with company match vested immediately
  • HSA/FSA match
  • 8 weeks paid parental leave
  • Healthcare for now and healthcare as your family and health change
  • Continuous Education Pathways
  • You will be joining a passionate, driven and diverse global team!
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